Suspicious emails, websites, and text messages: stay vigilant!
Adopt a few simple habits to protect yourself:
- Never share your bank details or personal information.
Pay attention to the sender of the email or text message, and do not open attachments or click on any links.
How to spot a fraudulent email or text message
Here are a few warning signs to look out for:
- The subject line is unusually enticing or suspicious: Free Air France tickets to all destinations; Air France – your vouchers are about to expire.
- You are asked to provide your bank details.
- The email or text urges you to act quickly. For example, fill out a refund form or make a payment.
- The message is poorly written or contains spelling mistakes: You forgot your Air France gift cards.
- The sender’s email address comes from a common email provider such as Gmail, Yahoo, or Hotmail.
Official websites and phone numbers
Avoid searching for the airline's phone number online, as you may inadvertently land on a fake website with a fraudulent call center.
There are also fraudulent websites accessible via social networks that offer fake online offers.
How to recognize an official email
Air France may send you several types of messages. Here are the most commonly used email addresses by Air France, by message type.
Commercial messages
These emails inform you about promotions or special offers, as well as new destinations and services provided by Air France. You will never be asked to provide any personal details in response to these emails.
Information about your trip
If you booked a trip, you may receive an email asking you to provide certain details required by the authorities in your destination country. We will also send you an email reminding you to check in.
This type of email will always contain information that you recognize, like your booking reference or your Flying Blue number.
Official Air France e-mails are sent exclusively by the following senders:
- admin@infos-airfrance.com
- admin@service-airfrance.com
- admin@ticket-airfrance.com
- airfrance@service.airfrance.com
- airfrance-klm@connect-passengers.com
- cartedembarquement@airfrance.fr
- check-in@service-airfrance.com
- contact@airfrance.fr
- Customer-care@airfrance.fr
- do_not_reply@info-flyingblue.com
- ElectronicTicketing@email.airfrance.fr
- enregistrement@service-airfrance.com
- FlyingBlue@airfrance-klm.com
- formalites@infos-airfrance.com
- info@service.airfrance.com
- information@info-flyingblue.com
- mail.customercare@airfranceklm.com
- mail.customersupport@airfrance.fr
- mail.informations.generales@airfrance.fr
- mail.payment.control@airfrance.fr
- mail.websupportafkl@airfrance.fr
- regulations@infos-airfrance.com
Also used are the following e-mails ending with:
- @account-airfrance.com
- @connect-passengers.com
- @enews-airfrance.com
- @info-airfrance.com
- @infos-airfrance.com
- @ticket-airfrance.com
- @xmedia.airfrance.fr
- @websupportairfrance.com
Surveys, games, contests...
Air France may invite you to participate in surveys related to our services, surveys on your expectations or even games or contests.
- AF_CS@tns-survey.com
- airfranceklm@digitpjms.fr
- airfranceklm@news.digitpjms.fr
- enquete@airfrance-etudebagage.fr
- enquete.web@data2decisions.com
- enqueteweb@surveys-instantsurvey.com
- flying_blue@sc-enquete.com
- nepasrepondre@af3.eu
- no-reply@mailing.insites-consulting.com
- qualityobserver@tns-nipo.com
- robot@izettle.com
- websurvey@surveys-instantsurvey.com
- airfrance-lejeu90ans@fjbmail.com
- airfrance@emailium.fr
- noreply@qemailserver.com
- noreply@airfrance.fr
- noreply@flyingblue.com
- no-reply@airfrance-challenge.com