Suspicious e-mails and text messages: be vigilant!
Suspicious e-mails and text messages: be vigilant!
Protect yourself by doing the following each time you receive an e-mail or SMS text message:
- check to see if you recognize the sender. Never open any attachments and do not click on any links,
- never provide your bank details or personal data.
How to spot a fraudulent e-mail or text message
Consider an e-mail potentially suspicious if it contains any of the following:
- The subject line contains unrealistic promises or unusual offers, e.g. "Free Air France tickets to all destinations,” or “Air France, your vouchers are about to expire”
- You are asked to provide your bank account details
- The e-mail asks you to act fast, e.g. complete a refund form, provide payment
- The e-mail is poorly written or contains spelling mistakes, e.g. “You can now travell for free with airfrance”
- The e-mail is sent from a free e-mail account (e.g. Gmail, Yahoo, Hotmail, etc.)
There are also fraudulent websites accessible via social networks that offer fake online offers.
How to recognize an official e-mail
Air France peut vous adresser plusieurs types de messages. Voici les listes des adresses e-mail les plus utilisées par Air France, selon le type de message.
Commercial messages
These e-mails inform you about promotions or special offers, as well as new destinations and services provided by Air France. You will never be asked to provide any personal details in response to these e-mails.
Information about your trip
If you booked a trip, you may receive an e-mail asking you to provide certain details required by the authorities in your destination country. We will also send you an e-mail reminding you to check in. This type of e-mail will always contain information that you recognize, like your booking reference or your Flying Blue number.
Official Air France e-mails are sent exclusively by the following senders:
- admin@infos-airfrance.com
- admin@service-airfrance.com
- admin@ticket-airfrance.com
- airfrance@service.airfrance.com
- airfrance-klm@connect-passengers.com
- cartedembarquement@airfrance.fr
- check-in@service-airfrance.com
- contact@airfrance.fr
- Customer-care@airfrance.fr
- do_not_reply@info-flyingblue.com
- ElectronicTicketing@email.airfrance.fr
- enregistrement@service-airfrance.com
- FlyingBlue@airfrance-klm.com
- formalites@infos-airfrance.com
- info@service.airfrance.com
- information@info-flyingblue.com
- mail.customercare@airfranceklm.com
- mail.customersupport@airfrance.fr
- mail.informations.generales@airfrance.fr
- mail.payment.control@airfrance.fr
- mail.websupportafkl@airfrance.fr
- regulations@infos-airfrance.com
Also used are the following e-mails ending with:
- @account-airfrance.com
- @connect-passengers.com
- @enews-airfrance.com
- @info-airfrance.com
- @infos-airfrance.com
- @ticket-airfrance.com
- @xmedia.airfrance.fr
- @websupportairfrance.com
Surveys, games, contests...
Air France may invite you to participate in surveys related to our services, surveys on your expectations or even games or contests.
- AF_CS@tns-survey.com
- airfranceklm@digitpjms.fr
- airfranceklm@news.digitpjms.fr
- enquete@airfrance-etudebagage.fr
- enquete.web@data2decisions.com
- enqueteweb@surveys-instantsurvey.com
- flying_blue@sc-enquete.com
- nepasrepondre@af3.eu
- no-reply@mailing.insites-consulting.com
- qualityobserver@tns-nipo.com
- robot@izettle.com
- websurvey@surveys-instantsurvey.com
- airfrance-lejeu90ans@fjbmail.com
- airfrance@emailium.fr
- noreply@qemailserver.com
- noreply@airfrance.fr
- noreply@flyingblue.com
- no-reply@airfrance-challenge.com